Is it possible to hide a popular item from popping up here? So if I don't want apple ipad 3 to not show up in the popular item is it possible?
Best Practice would be to create a system property and store comma separated sys_id values of the to be hidden catalog items in this property.
Then you can add below one line of the code in Server Script of cloned widget. That is it. You are set.
Next time when you are asked to again exclude/include another catalog item , You just need to add sys_id of the catalog items in the property. No code change required.
Hi John,
In the code as below try adding ^cat_item!=sys_id_of_create_incident' exactly after '...cb84'.
Or something like below.
count.addEncodedQuery('cat_item!=6d29ed661ba763008009eb186e4bcbab^cat_item!=sys_id_of_incident');
Like this?
Create incident still shows up after adding to code.
Got the reason why. Create Incident would be your Record producer & not Catalog item.
So do the following,
Remove the highlighted part
Look for,var count = new GlideAggregate('sc_item_produced_record'); in the same script
& then add below in the very next line.
count.addEncodedQuery('producer!=incident_sys_id');
