Prevent action status from automatically becoming true after posting a comment in the case record

[Saeka]

Hello,

I have created a script to post any character as a comment using setJournalEntry.

However, when I post a comment, the Needs attention field is automatically changed to true and the action status is changed to Needs attention.

Please let me know how to prevent this from happening.

[Muhammad Hamza · Accepted solution]

Hey @Saeka 

• It is probably an OOB Business Rule that is doing this, whenever a comment is added, Needs Attention is set to true and Action Status is set to Needs Attention.
• If it's not a Business Rule then check for the Flows.

You can check for Business Rules applied on the table by Right-Click on the Column header:

Here, you can see the business rules for your table.

Kindly appreciate the efforts of community contributors by marking appropriate response as the correct solution and helpful, this may help other community users to follow the right solution in the future.

Thanks,

Hamza