Preview Record button on Display Only reference fields

[John Prouty]

I need to be able to preview a record referenced by a Reference field, even when it is display only.  So far, the Preview Record button is only available if the field is editable.  How do I configure the reference field so the Preview Record button is available when the field is display only?

[Kieran Anson]

Hi John,

If you want a user to be able to open a reference field where they only have read-only access, you can add the field attribute "readonly_clickthrough=true" to it. Info can be found here

[Michael Jones - · Accepted solution]

You can add an attribute to the field to make this possible. 

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administratio...

Configure the dictionary entry and add the readonly_clickthrough=true attribute.

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team

[John Prouty]

Perfect!  Thank you!