Hello community I am trying to import the knowledge articles along with attachment(s) from one instance to another.1. I have an excel file with KB information(along with kb sys_id) from instance A.2. Created an import set and transform map to pull th...
I want to know if there is any difference in behavior between these 2 objects , or any criteria so that we choose one over the other :new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null); VS new Workflow().runFlows(gr, "update");
Hi All, I want to populate the incident caller's location on location field using the default value.I tried with javascript:gs.getcaller_id().getRecord().getDisplayValue("location"); but it is not working.Can you please help how can I achieve this ?...
Hi,I am using export set and want to change the name of the file to be exported to mid server before exporting.My requirement is to attach the current date to the file name, but when I do an append timestamp it appends both date and time on the file ...
Hello, I'm working on an integration with Netbox. I used the API to populate the CMDB but I don't see how automatically add the relationships as well. Do someone have any idea on how to do that? Thanks in advance !
Hi All, I want to know which table stores the details about dashboards that are being shared.That as we can share dashboards with users, groups and role in responsive dashboards, want to know which table captures these details. Thanks, sushmitha
Hi,I am working on a 'selectbox' variable and each option has to give a different message. I have written a catalog client script. Message is not displayed. Kindly help function onChange(control, oldValue, newValue, isLoading) { if (isLoading || ...
Hi,I have a custom table called u_groups_notice with two fields:1) Task of type Reference to the task table.2) Group List of type Reference to sys_user_group table.How can I create a UI Action called 'Notice Groups' in Service Operation Workspace on ...
Hello Can I populate the fix notes on my known error form with the fix notes filed on the problem form. The fix notes on the known error form was added just added and we just want to auto populate it with whatever values we have entered in the prog...
On our change form, we are adding a tab specifically for application type change requests (as opposed to our infrastructure changes). We would like to have this tab be hidden unless someone chooses "Application" in the 'Class' field: I tried using t...
Hi All,Can anyone suggest what is the best practice if we need to change the assessment criteria of an inherent assessment. do we have to retire assessment methodology and then change it? or create a new version of the methodology?
I am using a remote table to temporarily grab records from GLM.GLM is where they currently store clients location, some of their locations are in ServiceNow, some are not because its missing a specific code - when the code gets generated it creates a...
Hi We have created some custom fields and added those fields in a new tab of the incident form. We have a requirement to make the fields in that editable only for the users of a particular group for other group users open the incident form the field...
I am trying to remove the "Preview Record" icon from a reference variable on a record producer (see screenshot below). I tried adding ref_decoration_disabled=true as a variable attribute, but that did not work. Is there another way I can get this to ...
