CAB/eCAB approval setup
With current CAB/eCAB approval setup a single approval schedules a change request, do I have the ability to change this to a quorum instead?
Forum Posts
Resolved! same SLA is getting attached multiple times
once the ticket is moved from New- InProgress (open), then Response SLA is completed with some X-time. Later, the Incident is moved to another Assignment group, then due to integration account, changed the Incident state from InProgress to New. Hence...
Resolved! SLA pause issue
Hi I have to create SLA which is starting when particular groups are picked up and pause when they are do not.I used the condition like in teh screenprint and SLA starts always paused. When I remove groups from Pause condition it will go, but this is...
Resolved! How to access catalog item variables on notification email script
Hello,I have two fields on the form 1.Requestor and 2.on behalf of. I want to send notification to requestor and on behalf of when request is created. I have added who will receive as requestor. Wanted to check how to add on behalf of user in to list...
Resolved! hide/remove some categories and some sub categories from portal view
Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.I have used on load catalog client script to hide some categories as follows and it worked g_form.removeOption('cat...
how to set MRVS variables using CART API using script
how to set MRVS variables using CART API using script
Learning#10 : How to use GitHub Repository (Create branches) Linkage with Source Control
Hi All,If you are working on scoped APP and you want to use GITHUB Repository, then use the below process:Linking an applicationTo use Studio to link an application to a repository:On the repository page in GitHub, click the Copy URL button to copy t...
Activities on ci records.
HiMy ci records are getting created via integration from client side.So while inserting and developing the relationships some kind of activities are recorded and shown in activites.How to find from where exactly the activities are recorded.Initially ...
Resolved! Add search for records such as incident using the homepage search in employee center
Hello everyone,I was wondering if it's possible to add the functionality of searching for records (which is available from the "my request" when searching open/closed records) to the general homepage search function in the employee center portal. Us...
How to use the customized widget for a particular catalog item only in service portal?
Hi All,I need to create a new widget but it has to work only for particular catalog item only in service portal? Can anyone help in this ??
Set multiple-choice variable default value if more than one records show up in list collector field
I have a catalog item where I want to set the default value of a multiple-choice field based on the data that shows up on another list collector (this data varies based on another reference field) field.My multiple-choice field has 3 options (Option ...
Key Word Search not working on a list displayed on the Service Portal.
We have a link on the Service Portal header that will take the user to a list of all our Business applications. We have enabled the filter option to allow the user to use the typical filter options. We have also made sure that the Keyword Search...
How to send SLA notification on start and end date difference?
Hello, We want to send 75% SLA notification for change management for 'plan start and end date total hours - (plan start end date difference)+8hr.'How we can do this by using SLA or SLA workflow in ServiceNow ? Thank You!
How can we attach SLA for and incident using FLOW
We have a requirement like when an incident is created and if no SLA attached with in 3 days i need to attach a new SLA (which i was create) and this should be done using FLOW designer can any one please help on this.
