template_editor_group
Does the template_editor_group role allow the person to edit/delete all templates in the system? Or only the ones they created?
Forum Posts
About the "Encrypted Text" type field
I have a question about the "Encrypted Text" type field. I know that when a user with a Role tied to an Encryption Context enters an "Encrypted Text" type field, the input value is encrypted. However, I have noticed that if I use a Business Rule to c...
Resolved! How to check the reference field value in a if condition in flow designer?
Hi All, I am trying to check the business area field value in a if condition in flow designer but I am not getting any option to select in the flow. I am not getting the values of the reference field but when I checked it in trigger condition I am g...
Resolved! Setting Max Length on a Catalog Item Variable
Hi, I am trying to create a maxLength script on a catalog item variable that will work like the attribute used on dictionary field where they set the attribute on the field to max_length=50. Here the text just stops after that number of characters. ...
Resolved! Service Portal - How to make navigation ask "Leave Site: Changes you made may not be saved."
In our new Service Portal, we have a standard SP Header. When we load a Catalog item or other content which takes inputs, and you add input, the navigation lets you leave immediately without asking if you want to leave. Whereas the browser asks if...
Resolved! Flow Designer deploy to prod
Hi All, I have created some Flows and Sub Flows on UAT. How do I deploy these flow and sub flows to Dev environment or Prod environment. Thanks in Advance.
Resolved! Find the version of Font Awesome used
Hi all, I was just wondering if someone can help me find the version of Font Awesome used in the Rome release? Is it the same as the one used in Quebec? I'd like to find out if someone in my organisation has 'upgraded' our instance. The only version ...
How to check if a day is a U.S. Holiday in Script Include
I want to check if a certain day is a U.S. holiday. I have a script include for this. No matter what, this always returns false. The schedule I am using is the schedule for U.S. holidays. I call this script include from a scheduled job. I tried addin...
Resolved! Where to check Service Now Version?
Where to check service now version in service now instance Thanks!
UI Action redirect - portal vs. back-end
Our team is creating an UI Action on a form and would like it to redirect to another page on the portal, but redirect to another form on the back-end. Right now when a user submits a new user on sys_user in the back-end, the button will redirect the...
Passing variable outside Multi row variable set to a reference qualifier
Hello, I need to pass a variable from a single row variable set to a reference qualifier variable in a multi row variable set. How can I achieve this?
Can you Dot Walk the location from the Req or RITM to the Catalog Tasks
Helllo, Can someone tell me how I can you Dot Walk the location field from the Req or RITM to the Catalog Tasks? Thank you
Resolved! Service Portal login page briefly appearing
Hi Community, We are moving from our old ESS page to the Service Portal. I noticed there are times when I access the Service Portal page that I am seeing the below login page for a brief moment before the Service Portal page comes up. The times I m...
Has anyone experience with scopes when creating custom components for the ui builder?
Hi developer friends I have a question regarding the scope when creating custom components to use in the UI builder. As far as I understand from the documentation each project gets its own scope. As most examples online have one component in one pro...
Resolved! How can I restrict the watch list to contacts on the account plus our own company
Hi Can anyone advise on how I can restrict the watch list on our CSM Case form to only show contacts from the account and our own users? Case is logged by Fred Smith of Acme Communications, the watch list should be able to show all contacts from Ac...