how to set components for'change request addition conditions' under 'agenda management'
how to set components for'change request addition conditions' under 'agenda management' based on CAB_defination table
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Resolved! Skipping record for table sys_user_has_role and id XXXXX - permission denied
Hello, smart people. We would like for our sys_id values to be the same on Dev, Test, and Prod. That way, when we make changes and deploy customer updates, everything works as expected, and there are no surprises. We believe this is a best practice...
Resolved! Service Catalog items with dependent lookup select variable that itself references a dependent dictionary item
I've been attempting to create Category and Subcategory fields within a Service Catalog item that references the sc_request table. For that matter, I've been attempting to do the same thing with the incident table. In both tables, the Subcategory fie...
How to enable Service Now encrypt certificate hash in SHA256
Hi All,We have a SOAP integration in place which requires source to use certificate and generate signature in sha 256 ,currently it generates in SHA1. Is there some configuration that needs to be done so SNOW automatically encrypt in sha256?.Thanks,R...
ServiceNow Platform
Hi All,Recently joined new team and there is no one who has ServiceNow experience besides myself. I have several years of SN experience. One Service Desk technician has recently started trying to learn ServiceNow and is the gatekeeper for the environ...
Universal Request - Create Request UI Action
I'm investigating Universal Request for my Product Owner. They still wish to use both normal Incidents and Requests and select the appropriate "create" button based upon the description in the UR record. The OoB 'Create Request' button uses the catal...
Records not getting updated in List View
Currently , I have worked on a development where if service owner or service owner group has been changed on mapped application service table, It needs to be automatically updated in all the related incidents.Issue is like only few records were seen ...
How to stop getting rounded in Formula indicators
I have a formula indicator which is getting rounded to nearest value. How can i stop this. Thanks!
Multiple QRadar Offense Ingestion Integrations Offense ID collision
Hello!I am looking for the Business Rule or Table constraint that is stopping SIRs to be created when the Offense ID is not unique. I have a situation where 2 of my N number of QRoC integrations have Offense numbering sequences are overlapping causi...
Personal Developer Instance-App Engine Studio
Hi I have a personal developer instance that I recently upgraded to the UTAH release. I seem to have lost access across the system including to the App Engine Studio.When trying to access AES I get the following error; You need a valid App Engine Stu...
new GlideDateTime(current.sys_created_on not copying to variables and posting back to records
I wrote the following business rule script to read the created date from the record and then update two custom fields with the created date but it doesn't seem to be working. Where did I go wrong? (function executeRule(current, previous /*null when ...
My Instance is in refreshing state for very long time
Hi, My PDI instance is in refreshing state for more than 3 days, I also don't find any Give feedback option to send my question so posting it here. I am able to login to the Dev instance , but I am unable to do any instance operation such as upgrade...
Run a script after each approval in ASK for Approval action
Hi I am porting my workflow to flow designer and stuck on ask for approval action equivalent to user approval activity in workflowIn User approval activitywe can run script after each approval action and I have a logic which add some dynamic comment ...
Resolved! Dependant value is not working on workspace based on specific conditions
Hello Community, I have a requirement where we set the field value based on a script and depending on the value set for that field we show up the choices for the next field that is 'Standard' field the whole script works fine on Case form but on CSM ...
get first day of month ServiceNow
var currentdate = new GlideDate();//currentdate.getByFormat("MM-dd-yyyy");var gdt = new GlideDateTime(currentdate);var dt= gs. beginningOfThisMonth(gdt);gs.info(dt);
