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Populating caller location using default value

Hi All, I want to populate the incident caller's location on location field using the default value.I tried with javascript:gs.getcaller_id().getRecord().getDisplayValue("location");  but it is not working.Can you please help how can I achieve this ?...

Community Alums by Community Alums  
  • 2153 Views
  • 27 replies
  • 1 helpfuls

Change name of the file in export set

Hi,I am using export set and want to change the name of the file to be exported to mid server before exporting.My requirement is to attach the current date to the file name, but when I do an append timestamp it appends both date and time on the file ...

ark6 by Mega Guru
  • 6097 Views
  • 18 replies
  • 3 helpfuls

Import CMDB CI relationships from Netbox

Hello, I'm working on an integration with Netbox. I used the API to populate the CMDB but I don't see how automatically add the relationships as well. Do someone have any idea on how to do that? Thanks in advance !  

Resolved! showFieldMessage issue

Hi,I am working on a 'selectbox' variable and each option has to give a different message. I have written a catalog client script. Message is not displayed. Kindly help  function onChange(control, oldValue, newValue, isLoading) { if (isLoading || ...

catalog client script.PNG esc.PNG no.PNG variable.PNG
Community Alums by Community Alums  
  • 2110 Views
  • 11 replies
  • 5 helpfuls

Resolved! Service Operation Workspace UI Action to show m2m template

Hi,I have a custom table called u_groups_notice with two fields:1) Task of type Reference to the task table.2) Group List of type Reference to sys_user_group table.How can I create a UI Action called 'Notice Groups' in Service Operation Workspace on ...

Screenshot 2023-08-16 at 10.09.24.png
Alon Grod by Tera Expert
  • 1413 Views
  • 3 replies
  • 1 helpfuls

Removing "Preview Record" icon from reference variable

I am trying to remove the "Preview Record" icon from a reference variable on a record producer (see screenshot below). I tried adding ref_decoration_disabled=true as a variable attribute, but that did not work. Is there another way I can get this to ...

RylieMarkle_0-1692128362614.png
Rylie Markle by Tera Contributor
  • 1259 Views
  • 2 replies
  • 0 helpfuls