Preview reference field varible changes position

[servicenow_devo]

Hi I need help in changing preview variables for a field in form. Currently record shoe only few variables while preview but I need to rearrange it only while previewing

[Namrata Ghorpad]

Hi @servicenow_devo ,

You can easily update the popup display by navigating to the form view for the given table:

Within the URL, append the following to your URL:

<your_instance_name>/<table_name>.do?sysparm_view=sys_popup

For the incident record popup, it would look like this:

<your_instance_name>/incident.do?sysparm_view=sys_popup

From here, right click at the top of the form to change the 'Form layout' and adjust accordingly.

Please refer the below links.

https://www.servicenow.com/community/itsm-forum/fields-on-the-popup-for-the-preview-this-record-butt... https://www.servicenow.com/community/itsm-forum/select-what-fields-are-visible-on-a-record-preview/m... 

Please mark my answer as correct and helpful if it helps to resolve your issue.

Regards,

Namrata

[Ayushi12]

Hi @servicenow_devo,

You can update the popup display by updating the form configuration in sys_popup view

Within the URL, append the following to your URL:

<your_instance_name>/<table_name>.do?sysparm_view=sys_popup

eg:

<your_instance_name>/incident.do?sysparm_view=sys_popup

Now from the form, right click at the top of the form to change the 'Form layout' and adjust fields accordingly as per requirement.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!