Problem - State visible only for particular group
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04-02-2024 12:41 AM
Hi Team ,
We have a requirement on Problem table
Ptask - " complete " Ui Action should be only visible to certain group .
Problem - " Resolve" Button should be only visible to certain group .
Example group - ' Sbc_prb_grp'
Can anyone please help me with steps and Please provide screenshots .
Please provide configure steps and screenshots.
Thanks in Advance .....
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04-02-2024 11:51 PM
Hi @Harish KM
My requriment is any one can create problem record , but problem analayser group member can only resolve that problem .
how should i achieve

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04-02-2024 11:54 PM - edited 04-02-2024 11:55 PM
Hi @nameisnani what role does your problem analayser group have? do they have write access to problem table? if yes then in your UI Action resolve keep only this condition
gs.getUser().isMemberOf('groupname')
Harish
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04-03-2024 01:08 AM

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04-03-2024 01:20 AM
Hi @nameisnani you can try removing the other condition and place the condition to check only group name , it should work mean while you can check with the User why they want to allow a group who donot have any role need to work on problem records?
Harish
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04-02-2024 12:49 AM
Hi @nameisnani
The visibility of these UI action depend on the role assigned to user. If you want t make changes better give require role to group instead of changing the conditions of the button.
Else you need to add the condition in UI action.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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