Hi Team ,
we have requirement that Whenever any end user while creating new problem ticket it has to be assign to ' CAB manager group ' .
for this i have configured assignment rule .
while doing testing , the issue i am facing that , while creating new problem ticket .
Assignment is mandatory .
And Here Assignment group is configured on Task table , if i do any changes here it will effect on other table .
If any having any idea please help here .
Or else can any one please provide OnLoad client script on problem table , when ever form loads , Assignment group should be non- mandatory .
please provide script , please provide configuration screenshot for better understanding .
Thanks ,
Hi @nameisnani ,
You will need to add the condition in " applies to": you can use "Active" is true
For example :
Hi,
I have implemented this use case in my PDI, This issue is arising because of Mandatory of Assignment group that extending from TASK table. And I can Dictionary has Mandatory false for Assignment Group
1) If Assignment group is not mandatory in TASK dictionary then Assignment Rule is working fine.
Screenshots:
2) If Assignment group is mandatory in Dictionary level and tried with onLoad Client script with method below is not working g_form.setMandatory('assignment_group',false);
3) I tried with flow designer as well it's working fine for non mandatory of assignment group and not for mandatory assignment group while creation of problem.
