Process Plan

[JuanNunez]

Hi, I am taking my first steps with ServiceNow and I am not sure if this is the right forum to get my question answered. Anyway, I am learning flow designer and I found that when the flow is triggered, the scheduler create an entry in the event queue, the system process the event, and then it create a process plan from the flow. What is exactly a process plan? Is it like the concept of user thread in operating systems?

Thanks

[Claude DAmico · Accepted solution]

There is a lot of information here that should help! https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/administer/flow-designer... 

[JuanNunez]

Thanks Claude, I will take a look 🙂

[JuanNunez]

Wow, thanks Claude.  Tt helps me a lot to better understand how the flow designer works. I wonder if there is more documentation available to help me understand how ServiceNow works internally?

[Claude DAmico]

Based on my experience, there are some things that are very well documented by ServiceNow themselves, some things that are better documented by other people, some things that have very little documentation, and some things that have no documentation. I would continue to search docs.servicenow.com as an initial resource for product overviews and see if that gives what is needed. If that doesn't help, use the key terms in a google search prepended with "servicenow". That usually provides me with stuff from docs.servicenow.com that I wasn't able to find initially, questions and answers provided in the ServiceNow community, and other sites that have ServiceNow documentation. Lastly, as someone who does develop ServiceNow things myself, having a PDI (personal developer instance) is very helpful since I can do pretty much whatever I need to do for testing and development without compromising company instances. You should be able to get one at https://developer.servicenow.com/.