Proposed change approvals

[Community Alums]

Hi folks,

When a proposed change is submitted on CHG form approval should be sent to affected CI’s support group, and these approvals should not effect normal flow. 

I created subflow and triggered this using BR when manual proposed change is TRUE, but approvals are not being triggered.

how to achieve this feature, is there any alternate approach ?

[Mark Manders]

Can you share some more information on your config? Is the the subflow not triggered? Is it triggered, but no approvals are created? What is the outcome of the flow executions? Do you have logging to tell us what is happening?

[Community Alums]

Hi @Mark Manders ,

It’s throwing GlideRecord is invalid

[protege747]

you should use the out-of-the-box Change Approval Policy to configure this.

[Community Alums]

Hi @protege747 , @Runjay Patel 

approval should be sent to support group of CI changes that we proposed, change approval policies cannot be applied in this case

[Runjay Patel]

Hi @Community Alums ,

Ohhh i missed it. on that case you need to do with flow/workflow only.

follow below steps.

1. Add if activity and check CI is not empty.

2. Add "Ask for Approval" Activity.

4. Rest flow would be same, do not change anything, just above activity.

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