Proposed change approvals

[Community Alums]

Hi folks,

When a proposed change is submitted on CHG form approval should be sent to affected CI’s support group, and these approvals should not effect normal flow. 

I created subflow and triggered this using BR when manual proposed change is TRUE, but approvals are not being triggered.

how to achieve this feature, is there any alternate approach ?

[Community Alums]

@Runjay Patel ,

the flow you created will trigger approval to CI on CHG form, but i want to trigger approvals to support group of affected CI's.

[Runjay Patel]

Hi @Community Alums ,

I was thinking that you anted to apply for standard proposed change.

The functionality you are looking for that is already been taken care by ui actions called "Verify proposed change and apply proposed change".

if still wanna do then in ask for approval you can write script and check if (ProposedChangesExist(current)) gives you true then get the support group of affected ci else return empty.

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Runjay Patel - ServiceNow Solution Architect
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