Protection Policy for Script Include

[snow_hard252]

Hi

I have accidentally set the Protection Policy of a Script Include to Protected, it now wouldn't allow me to make any changes

on script include form.Though I have the admin rights on the instance(Fuji version).

Can somebody tell me how to change this Protection policy ?

Thanks

Hardy

[gerardogutierr1]

I found this information in the wiki that might be helpful.

2.2 Protecting Application Files

Some application code shipped with the ServiceNow system requires special protection. When an application file has a Read-only protection policy, nobody can modify the related record. Only a ServiceNow employee can alter the protection policy and then modify the application file or its related record. A ServiceNow employee cannot make any changes without changing the policy designation first.

To prevent customizations from being overwritten by system upgrades, the upgrade process automatically skips changes to customer-updated records. If you modify an application file or related record that is later designated as Read-only in an upgrade, the application file maintains the default protection policy of Write. You keep the existing modifications and can continue modifying the records.

Application Files - ServiceNow Wiki

[Pradeep Sharma]

Hi Hardy,

On your author instance you should be able to change the protection policy. Please let me know if you are still facing this issue.

[snow_hard252]

HI Pradeep,

Thanks for response.

I'm facing the issue despite me being 'admin' and I have created this Script include.

When you say author instance, I presume its the dev instance which I'm working on?

Thanks

Hardy

[Mike Allen]

Don't know if you found the answer, but this worked for me:

var gr = new GlideRecord("sys_metadata");

gr.get("120c9e354f994200e38d27118110c7d8");

gs.print(gr.sys_policy);

gr.sys_policy="";

gs.print(gr.sys_policy);

gr.update();