Opening a Knowledge Article from a Record Producer

[John Prouty]

I created a Knowledge Article that I want those using my Record Producer (in the Service Catalog) to be able to open if they need help with some of the choices they need to make on the form.  How do I associate a specific Knowledge Article to the Record Producer so that the use can click on something (a button? a link?) and the specific Knowledge Article opens up for them to read?

[sachin_namjoshi]

You can configure client script to open knowledge article URL from client script.

var url3 = '/kb_view.do?sysparm_article=KB0010899';
g_navigation.open(url3,'_blank');

Regards,

Sachin

[Kopal Garg]

Hi John,

You might also wanna try the Related knowledge articles tab in your record producer. This will allow the requestor to find attached relevant knowledge articles when they are requesting it from the portal.

Regards,

Kopal

[John Prouty]

Since this is for a Record Producer, where do I put the client script?

[SanjivMeher]

You can put the link in the description of the record producer and it should show up in the record producer view.