question on catalog item

[Mani60]

Hi ALL,
I have one Catalog Item 'Employee Name Change' and in that RITM form  variables section I have two fields,

ie, New UPN and Email Address

and these 2 fields are filled by the assignee of the RITM if assignee is not filled these two fields at that time the sc_task which is created after the RITM approval that shouldn't be closed.

Could you please help me on this to get the proper solution.

Thanks,

[Mohith Devatte · Accepted solution]

Hello @Mani60 ,

so you mean to say even if some one tries to close the catalog task they should not be able to close it if those fields are empty ?

if that is the case  you can create a before update Business rule on sc_task table 

where you condition can be like request_item.item is "your item name" AND state changes to closed complete

and in script you can check by using a simple glide record to ritm record tagged to your catalog task like below 

var gr  = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.request_item);
gr.query();
if(gr.next())
{
if(gr.variables.your_variable_1_name=="" && gr.variables.your_variable_2_name=="" )
{
current.setAbortAction(true);
}
}

 Note :Above code is untested but you can give it a try 

Hope this helps 

Mark my answer correct if this helps you 

Thanks