Question on client script

Mani60
Tera Contributor

‎11-21-2023 06:50 AM

Hi All,
I have written on change client script for populating category nd subcategory based on the caller company, department and caller email domain.

res[0] - is company and res[2] - is department & res[1] - is email domain 

 

if ((res[0] == 'ES'|| res[0] == 'RES'&& (res[2] != " Business Servic" || res[2] != "Accounts " || res[2] != ' Marketing' || res[2] != " Property Mgmt" || res[2] != " Team")) && (res[1] == 'textiand' || res[1] == 'ddLife')) {

 

Here in my case if i give only one company then my code is working fine but here i want to take two companies 

ie, if i take resi[0]=='ES', then the code is working fine, but i need to take 2 companies here,

 

Please find the below code i have written :

 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

 

 

 

    //alert('#test');

    try {

        //alert('hi:::::' + newValue);

        if ( newValue === '') {

            return;

        }

        //jslog('hi');

        //alert("new value is ::" + newValue);

        var resFlag = false;

        var userSysid = g_form.getValue('caller_id');

        var ga = new GlideAjax('Incident_caller_details');

 

 

        ga.addParam('sysparm_name', 'get_callerdetails');

        ga.addParam('sysId', userSysid);

        ga.getXML(HelloWorldParse);

 

 

 

        function HelloWorldParse(response) {

 

 

            var answer = response.responseXML.documentElement.getAttribute("answer");

            //alert(answer);

            var res = answer.split(',');

 

           

 

 

            if(res[2] == "Property Mgmt")

            {

                return;

            }  

           

           

            if ((res[0] == 'ES'|| res[0] == 'RES'&& (res[2] != " Business Servic" || res[2] != "Accounts " || res[2] != ' Marketing' || res[2] != " Property Mgmt" || res[2] != " Team")) && (res[1] == 'textiand' || res[1] == 'ddLife')) {

 

            /

 

                

                alert('inside the right block');

 

                g_form.removeOption('category', 'Application');

                g_form.removeOption('category', 'Building Maintenance');

               

              

 

            }

           

            if (res[0] != 'ES'&& res[0] != 'RES') {

               

                alert('inside the right block :: Non resal');

 

                g_form.addOption('category', 'Application', 'Application');

                g_form.addOption('category', 'Building Maintenance','Building Maintenance');

              

               

                

            }

 

        if ((res[0] == 'ES' ||res[0] == 'RES' && (res[2] == " Business Servic" || res[2] == "Accounts " || res[2] == ' Marketing' || res[2] == " Property Mgmt" || res[2] == "Team")))

        {

               

               

       

                

                alert('inside the right block :: Ri corp');

 

                g_form.addOption('category', 'Application', 'Application');

                g_form.addOption('category', 'Building Maintenance','Building Maintenance');

               

            }

 

        }

    } catch (ex) {

        //jslog('A JavaScript runtime error occurred: ' + ex.message);

    }

 

    //Type appropriate comment here, and begin script below

 

}

 

Could you please help me on to get the proper solution.

 

Thanks,

Manish

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1 REPLY 1

Brad Bowman
Kilo Patron
Kilo Patron

‎11-21-2023 06:58 AM

I'm not sure I'm following, are you saying that this doesn't yield the correct results

if ((res[0] == 'ES'|| res[0] == 'RES'&& (res[2] != " Business Servic" || res[2] != "Accounts " || res[2] != ' Marketing' || res[2] != " Property Mgmt" || res[2] != " Team")) && (res[1] == 'textiand' || res[1] == 'ddLife')) {

But this does?

if ((res[0] == 'ES' && (res[2] != " Business Servic" || res[2] != "Accounts " || res[2] != ' Marketing' || res[2] != " Property Mgmt" || res[2] != " Team")) && (res[1] == 'textiand' || res[1] == 'ddLife')) {

 

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