Quick Links of type External Link are not navigating to the correct URL in Suggested Results

[Sharan Ellendul]

Hi community,

We have configured the AI Search results to display Quick Links of type External Link. When tried to search for a text and get the search results - Quick links are perfectly navigating to the external url. But when clicking on the suggested results, it is navigating to the actual quick link record of native UI.

 Can anyone help in resolving this issue?

Thanks in advance,

[Ct111]

Similar issue has been discussed and addressed in below links, check for reference

LINK1

LINK2

I hope this helps.

[Sharan Ellendul]

Links are provided are not if AI Search is enabled. Requirement is when AI Search is enabled

[Ct111]

Ok .

Then check the below links where similar issue is discussed  related to AI one for external links

LINK

LINK2

LINK3

I hope this helps