Random password generator issue

[Hitesh targe]

Hello Experts,

we have a catalog item which creates user in AD and also generates random password and sets in AD.

password generation is working fine and setting in AD also working fine but a notification will trigger to the new user with password.

Here, password characters are ignoring after special characters like .(Dot)(not after all special characters). in activity also not writing after special charecters.

for example:

the generated password is 6sDfR.a$

in AD it is setting as 6sDfR.a$ but in activity it is writing as 6sDfR and same in notification as well.

Any suggestion please.

Password in AD screenshots

notification and Activity screenshots

Thanks,

[Hitesh targe]

Hello Experts,

Any suggestion please!

Thanks

[Kostya · Accepted solution]

Hello Prasa,

what application do you use for password generation? Any servicenow application / module?

I would suggest to modify the notification or the business rule triggers the email and add <code></code> or <pre></pre> tags where the password is send. I.e. <pre>${userPassword<}/pre>. May be following article would be helpful as well: Using Journal Fields - ServiceNow Wiki

best regards

[conmic]

Hi prasa,

Is the notification send from the workflow that does the reset or when the comment was inserted?

It seems like your password is not stored as string at some point.