I have created a VA Topic where a user is prompted to select a ticket. A check is done to see if a live agent is available. If there is no agent, I want to update the ticket they selected.
I have created the flow accordingly, but the record is not getting updated.
I removed the live agent condition in case that was causing the issue, but that isn't the problem. I have some debugging switched on and can confirm the vaInput contains the sys_id of the ticket I want to update.
It is the Work notes I want to update, but I have tried other fields whilst debugging.
Here is my flow:
The Select ticket (Reference Choice action) references the Task table, where the user selects either an Incident, Requested Item, or a record from a custom table which extends task. This is the only potential issue I can see - however, Work notes is available on these extended tables.
Here is the conversation with my debugging enabled:
Any ideas why it isn't updating?
Thanks
