Record producer to run a flow and create tasks

[Tristanct]

Hi,

I need to add to the service catalog, forms that when submitted create a normal change and then start a flow where I can set up the approvals and then create tasks.

Do you have any suggestions on how I should proceed? Right now, my flow triggers on the change table and on the short description that I put in the record producer. Is it the correct way?

Moreover, my approvals need to be sequential (first the manager and then CAB), how do I specify who should approve for the assess stage and then for the authorize stage?

Thank you in advance,

[Muralidharan BS]

Hi Tristanct,

Have you created the record producer to create change records? if so then have a unique identification on the change record to point if the record is created by the record producer. example - category or correlation id etc. 

1. Trigger on - change_Request table - condition [unique identifier like category or corr id]

2. ask for approval - user.manager

3. ask for approval - Group [CAB approval]

4. set state etc and task creation

Also, there is an OOB record producer similar to your need, kindly take a look here - https://instance.service-now.com/std_change_record_producer.do?sys_id=b1c8d15147810200e90d87e8dee490f7

Thanks

[Tristanct]

Hi Murali,

Thank you for your reply, but how do I access the link that you gave?

[OlaN]

Hi,

Simply replace the "instance" in the URL with your instance name.