Hi, So I created an ATF test, which is not too fancy just checking a catalog item and creating a RITM and SCTASK. I created a user for this test with the relevant roles, and also gave it a Line Manager (LM). If you run the test with the user imperso...
I have a Catalog form that takes in a string in the form of a dollar amount $5.00 I'm putting that into a table that has a cost field set as currency. Doing a background script it works: removed all the variables not related to this issue- the rest...
Hi ! I created a catalog item with a super simple workflow so as soon as this type of request is submited it will auto approve and auto close the request. The problem is that my RITM state stay as open even if the RITM stage is completed. We don't wa...
Hey all, So there's a specific thing I'm trying to accomplish here for data retention for the business but I'm running into an issue where my values are coming up NULL and I'm not sure what's happening. Long story short, business is wanting two diffe...
I have created a VA Topic where a user is prompted to select a ticket. A check is done to see if a live agent is available. If there is no agent, I want to update the ticket they selected. I have created the flow accordingly, but the record is not g...
Hi All, We have just been working on a New Starter Request and I am a little bit stuck on having one Task dictate the others to open after the one chosen task has been completed. In the picture below I have marked 3 Tasks that can be done simultaneou...
I am going to be tasked with creating an application using App Engine Studio and Flow Designer. My first model (record producer / custom table / flow) was unsuccessful because I created a custom table and the "Ask for approval" function in Flow Desig...
I have an record producer built on an custom table which doesn't extends any base table. I need to attach sla for it. I tried but it is not working. Can we achieve this?Thanks in advance.
In widget editor, is there a way to pass server/client script objects into link function? I can't seem to find any documentation on how to do this. Thanks!
I'm wanting to add leading zeros to a particular variable within the below background script: var child = new GlideRecord('u_cmdb_ci_architecture_domain'); child.addQuery('sys_id', 'c37a154e1bf4555009dd5e26464bcbf8'); child.query(); if(child.next()) ...
Hi, We have requirement to integrate servicenow instance with IBM guardium tool. >To use the command-line interface (CLI) to register the client ID from the collector side. Each client needs to be registered only once. The CLI returns a client secre...
Hi all,I need some help here. I've created a report that looks at open incident tickets each hour and groups them by location (See below).I would like the chart to look like this: I feel like I'm so close, I just need help on finishing this up. What ...
Hi Team, Can someone guide me as to how to declare logs while using Catalog Client Scripts? I am trying to test a scenario where I need to see a message for a Record Producer, but it's not working. I need to see it on top of the Portal page, the mome...
Hi all, How can I run a list of all tables that belong to ITBM? We have ITBM just to clarify, so what query should I run on the sys_db_object table? I know I can query the 'package' column for packages within ITBM, but when I read the current product...
I'm setting up a scripted REST API as part of a replacement for a system that ingests data from a file. The API will receive point updates; we will no longer be ingesting any file. In the file, dates are represented in "MM/dd/YYYY". Of course, we can...
