Record producer

[Community Alums]

Hello Team,

I have request to create 4 tasks under record producer on the basis of condition:-

e.g:- Suppose I have drop down list having options A,B,C,D  when I have selected   option A then Automation task needs to be create for assignment group A.

Same for other options B, C and D as well . Could you please help how we can create those tasks,.

Please let me know below how we achieve though below:- how we can achive this  script.

[Dr Atul G- LNG]

Hi @Community Alums 

You can use the flow designer for same. get the catalog varaibles and use that in action.

[Community Alums]

can you help me with example , on flow designer?

Thank you. 

[Dr Atul G- LNG]

Hi @Community Alums 

https://www.servicenow.com/community/itsm-forum/attach-a-flow-designer-flow-to-record-producer/td-p/758700

[BHARGAVI M]

Hi @Community Alums 
You Can use like below code,
if (producer.varible_name == 'A') {

var  gr = new GlideRecord('table_name');

gr.initialize();

gr.assignment_group = "sys_id_of_assignment groupA"; //assignment group A
// map remaining varibles if required

gr.insert();

}
if (producer.varible_name == 'B'){

var  gr = new GlideRecord('table_name');

gr.initialize();

gr.assignment_group = "sys_id_of_assignment group B"; //assignment group B
// map remaining varibles if required
gr.insert();
}

if (producer.varible_name == 'C'){

var  gr = new GlideRecord('table_name');

gr.initialize();

gr.assignment_group = "sys_id_of_assignment group C"; //assignment group C
// map remaining varibles if required
gr.insert();
}
if (producer.varible_name == 'D'){

var  gr = new GlideRecord('table_name');

gr.initialize();

gr.assignment_group = "sys_id_of_assignment group D"; //assignment group D
// map remaining varibles if required
gr.insert();
}


Thankyou