Redirect catalog item submission to Portal homepage instead of order status for specific catalog items

[Balaraju K B]

Hi Team,

I want to redirect few specific catalog items to portal homepage after submitting instead of redirecting to Request summary page.

Thanks in Advance,

Bala

[Ankur Bawiskar]

Hi,

you can try this but I haven't tested

After insert business rule on RITM table

Condition: current.cat_item.name == 'Item 1' || current.cat_item.name == 'Item 2'

Script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var url = '/sp'; // give your URL here
	gs.setRedirect(url);

})(current, previous);

Regards
Ankur

[Balaraju K B]

@Ankur Bawiskar No ankur this method is not working

[elphilli]

Hey Ankur,

As Balaraju mentioned, this is not working. I have a requirement very similar but mine is as followed:
1. Submit Catalog Item on Portal
2. After submission, redirect from Portal to Interaction->New Record (within Instance)

Can this be done?

[Anil Lande · Accepted solution]

Hi,

Redirection is handles in widget 'SC Catalog Item'. If you have customized this widget then you can make below changes. I have added sys_id of catalog item for which it will redirect user to portal home after submission. 

If you are using OOB widget then this is big change. You need to clone OOB widget and make above suggested changes. Then remove the OOB widget from 'sc_cat_item' page and replace the custom widget.

Note: This is not a best way as need customization and will affect OOB behavior. So I would suggest you to convince customer and do not make these changes.

Thanks,
Anil Lande