redirect / landing page

[poyntzj]

has anyone created a page - say ticket_redirect.do that takes a simple parameter or two and based on the user's roles or lack of, directs

so ticket_redirect.do?type=incident&id=98a3b6cf6f0582c0af665c0d5d3ee431

We have a redirect script that is used when our users logon and ensures that the user is directed to the relevant portal (if non process), but we have an issue in that a number of our sites have sitemame/xxxxx_details.do so that a non process user see's their tickets in the portal style.     (xxxx is either incident, request or order)

The notifications typically send out the standard nav_to.do so a non process user follows the link and will then briefly see the ticket in the process view before being directed to the portal (and not to the ticket as it is not coded in)

I can modify the redirect to do this, but it is non elegant as they still go to the process view before being redirected.   What I want to do is create a page like ticket_redirect.do pass a couple of parameters and have that page determine

process user = yes, goto nav_to.do with the relevant codes

non process user = yes, go to their site / portal calling the relevant incident_details.do page

as I feel it would look seamless.

I have a couple of idea's, but thought I'd see if anoyne else has done anything similar first

Cheers

[poyntzj]

That is coming soon - its being accelerated through -   a bit too quickly in my mind and I am worried they will end up with another CMS mess like they have now.

I keep on suggesting to slow down, get end user feed back and do it right

[poyntzj]

they already exist as some notifications already have tweaked url links, but there are times when a message is sent to both a process and non process user and one will complain that either they do not go to their record or view depending on what link we provide and what rights the user has