Reduce incident table size short discription size

[avinashdubey103]

Hi , 
I have a requirement:

Row size is incredibly big when the description is filled, can we please limit the  description characters to reduce the size? We need more rows included.
How can i achieve this?

[Ratnakar7]

Hi @avinashdubey103 ,

You can adjust the character size with below system property(glide.ui.list_chars):

To adjust the column width to display the full contents of a column in a list view (i.e not truncate):

1. From the left navigation menu, select System Definition > Dictionary and find the column record you want to change.
2. Add no_truncate to the Attributes field.
3. Alternatively, you could right-click the list header bar, select Configure --> Dictionary and add the attribute above to the column you want to change.

To apply this globally for every field:

1. From the left navigation menu, select System Properties > UI Properties.
2. Find the property labeled Number of characters displayed in list cells (glide.ui.list_chars) and adjust the number as desired (default is 40).

Ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010957

If my response helps you to resolve the issue close the question by ✅Accepting solution and hit 👍thumb icon. From Correct answers others will get benefited in future.

Thanks,

Ratnakar

[avinashdubey103]

Hi, i have business requirement to implement this for agent workspace incident view

[Ratnakar7 · Accepted solution]

Hi @avinashdubey103 ,

For the agent workspace incident list view, you can toggle the "Wrap List Text" menu, under

profile icon -> Settings, like below:

Thanks,

Ratnakar

[avinashdubey103]

Hi , thanks for the replies.
This solution is working but it is not acceptable to business.Is there any other solution? please let me know