Reference fields not working

Radha K · ‎09-12-2017

Hello,

In our dev instance, just for the change_request table, I cannot select any value in any of the reference field. The reference fields on other tables looks good like incident, problem, demand..Not sure on how to debug this problem. I checked all the client scripts and there are no new ones added recently. Can anyone please suggest on how to debug this?

RK
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Radha K · ‎09-12-2017

The original UI policy I have has the following script

function onCondition() {

var sections = g_form.getSections();

sections[10].style.display = 'block'; //used section number

}

Modified it to following which resolved the issue

function onCondition() {

g_form.setSectionDisplay('code_promotion', true); //used section name

}

RK
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View solution in original post

Jaspal Singh · ‎09-12-2017

Hi Radha,

Could you confirm the field (assignment group/assigned to/affected ci etc.) that is being referenced to a table & is not showing up.

Radha K · ‎09-12-2017

Yes Jaspal. All those reference fields are actually coming from task table and looks good in other tables except change.

RK
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Jaspal Singh · ‎09-12-2017

So, if the issue is of Assignment Group not showing up look for Group Type. Possibly this may be the cause.

If it is not Assignment Group do confirm the other fields that are not showing up even though being reference field.

Radha K · ‎09-12-2017

Hi Jaspal,

Let me be more clear. There are around 5 reference fields like aff CI, assign group, assigned to etc on change_request table. None of them are working. The same fields are also on incident, problem forms too and they work okay.

RK
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