Reference fields not working

Radha K · ‎09-12-2017

Hello,

In our dev instance, just for the change_request table, I cannot select any value in any of the reference field. The reference fields on other tables looks good like incident, problem, demand..Not sure on how to debug this problem. I checked all the client scripts and there are no new ones added recently. Can anyone please suggest on how to debug this?

RK
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Radha K · ‎09-12-2017

The original UI policy I have has the following script

function onCondition() {

var sections = g_form.getSections();

sections[10].style.display = 'block'; //used section number

}

Modified it to following which resolved the issue

function onCondition() {

g_form.setSectionDisplay('code_promotion', true); //used section name

}

RK
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View solution in original post

Radha K · ‎09-12-2017

Thanks Harish. It's because of one of the UI policy. Not sure how it even impacted these fields. The UI policy deals with displaying of section tab based on certain conditions.

RK
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Melissa Bennett · ‎07-16-2024

I had the same issue and found it using your suggestion. 2 UI Policies were conflicting on one field and therefore no reference fields were working. Also I could not Right-Click on the form.

Dubz · ‎09-12-2017

Hi Radha,

Is it just the value that was formerly displayed in the field that is missing or is the reference field actually broken? Can you still navigate through to the referenced table? If so, what happens when you select a new value for the reference field?

If you right click the field and click 'watch' you can see if there might be something affecting the field content when you reload the form.

Radha K · ‎09-12-2017

Hey David,

I can't even click on the magnifying glass. It doesn't take me anywhere. This happens with all the reference fields and just on change form. When I go to incident form and click on aff CI, assign group or assigned to I can select values in it and save the form.

Normally I don't have watch option for any field on change form. But this time, I cannot even right click on any field. It doesn't give me the choices like config dictionary, show name.

RK
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harishdasari · ‎09-12-2017

Hi Radha,

I think This must be browser issue, if you are using IE sometimes we also faced similar type of issues.

Try with different browser, it may work there

Thanks