Reference Qualifier on Lookup select box variable not working after changing variable type

[rakshith_shetty]

Hi Team,

I have 2 fields in Record producer

a. Service offering(look up select box)

b. Application service ( Reference field )

Based on the service offering selection its application service values should display

we have used Reference qualifier to achieve this and it was working fine earlier , but now we got the requirement to change the service offering field from reference type to Look up select box ,

after we changed it to look up select box Application Service values are showing as empty

can some one guide me why reference qualifier is not working after changing variable type ?

[Brad Bowman · Accepted solution]

You configured the Lookup select box variable "Lookup value field" = Name, where it should be sys_id to match what was working in the script include with the reference variable type.  You can use "Lookup label field(s)" = Name to display this in the list of records.

[Brad Bowman · Accepted solution]

You configured the Lookup select box variable "Lookup value field" = Name, where it should be sys_id to match what was working in the script include with the reference variable type.  You can use "Lookup label field(s)" = Name to display this in the list of records.

[Sandeep Rajput · Accepted solution]

@rakshith_shetty Change the lookup value field from Name to Sys ID application service field will show the correct values.