Reference question in catalog returns 'false' for values instead of incident number

[Brad51]

I'm having an issue where a question in a catalog item that's a reference to the incident table doesn't return INC numbers but instead the text 'false'. These definitely reference incidents, but I can't tell what value's being returned instead of incidents, and I can't tell where to change that value to the Number field.

Can anyone tell me why this is happening and how to fix it?

[Mark Roethof]

Hi there,

Can you check if the display value on your incident table is correct? Or that that is by accident set to the active field? 

[Brad Bowman · Accepted solution]

Reference fields use the Display value for that table.  If you view an Incident record in the native UI, this is the value in the gray header below 'Incident'.  To change this value, as an admin, right-click the gray header bar and choose Configure > Table.  Look for a column with the value of Display = true and set it to false.  You can set Number to true, but this will be inherited from the task table if not specified.