reference table column is empty

[aashya8816]

when i am trying to select manager  from the user form  by clicking on the magnifying glass then why my column is showing  empty. what should be the solution .please assist someone  i am new to service now.

[Ankur Bawiskar]

@aashya8816 

why manager is empty -> How are you loading user data?

If it's via LDAP then does that user have manager in AD?

It's a data issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Rajput]

@aashya8816 Looks like a reference qualifier is applied on the manager field which might be preventing you from accessing the user records. Please refer to https://www.servicenow.com/community/developer-articles/reference-qualifiers-in-servicenow/ta-p/2765... for more information.

[aashya8816]

opened it in incognito mode and it is working there but without incognito it is still showing empty

[Ankur Bawiskar]

@aashya8816 

try with some different browser such as Edge, firefox

It looks to me that in the browser you are testing the browser preference is setting the value as empty for that reference field.

If my response helped please mark it correct and close the thread so that it benefits future readers.