Regex issue in Virtual agent script, virtual agent ending chat with error.

[PriyanshuVerma1]

Hey guys I am trying to create virtual agent flow that checks if user has entered valid incident number in query and then moves forward. The virtual agent script that i wrote on decision node is this, it isn't working at all. Please help me fix the script

Our logic was to build it in following way:

if user typed incident number, directly show him incident card.

if user typed generic statement like "show incident" then make him go through complete topic.

(function execute() {
 vaVars.userInput = vaSystem.getSearchText();
  var incidentPattern = /INC000\d{6}/i;
  //var requestedItemPattern = /RITM\d{5}/i;
  
  if(incidentPattern.test(userInput)){
    vaVars.matchIncident = vaVars.userInput.match(incidentPattern);
    return true;
  }
 else{
     return false;}


})()

i 

[-O-]

Where is userInput defined?

Do you maybe mean:

  if(incidentPattern.test(vaVars.userInput)){

?

[Mark Roethof]

Hi there,

Not sure, it might be usufull if you also for example share the error. Though just viewing the script, is this correct?

if(incidentPattern.test(userInput)){

userInput? All by itself? Perhaps the intend was vaVars.userInput?

if(incidentPattern.test(vaVars.userInput)){

[Amit Verma]

Hi @PriyanshuVerma1 

I think you are not passing the userInput variable properly. Try passing it like 

if(incidentPattern.test(vaVars.userInput)){

Thanks and Regards

Amit Verma

[Mark Roethof · Accepted solution]

@PriyanshuVerma1 any follow-up help needed? Or was my answer sufficient?