Removing Read Only Setting from Fields

[mdidrikson]

Hello,
We have a UI Policy that sets many of the fields on our Incident records to read-only once the record has been set to 'Closed'. I wanted to remove the read only setting from one of the fields on the form and did so in the UI Policy. I see the update just fine when I am logged in as an Admin user, but when I login as a normal user, the field remains in a read-only state.

Any ideas why this would be happening? I've searched through other code and have not found where this field could be getting set as read-only.

Thanks!

Mark Didrikson

[benn23]

Have you tried debugging security rules? Click on the 'Debug all Security' (you may need to elevate your privs to security_admin), then open up a closed incident and click on the little bug icon on the 'read-only' field label and that may point you to where it's getting locked down (if it's an ACL).

[Marc_Heyvaert]

it is on the level of UI policies. The javascript debug window gives a lot of output like this:
...
08:13:07 (973) incident.do GlideFieldPolicy: Setting cmdb_ci disabled to true
08:13:07 (988) incident.do GlideFieldPolicy: Setting category disabled to true
...
Looking further it seems that we have a UI policy named "Make fields read-only on close". The 'created' field for this policy reads 3 octobre 2007, so it must have been in SN all the time.

I have put the specific rules on 'false' and that seems to do the trick.

Marc

[Thummala_Murthy]

can u pls help me on how do i remove status values closed and resolved from list edit.
i do not want them users to see values in list edit