Rename Quick Link Title to “External Quick Links” Without Affecting Section Below (ESC Portal)

[shrutikheda]

Hi Community,

I’m working on the Employee Center (ESC) portal and need some help with renaming.

In the highlighted box (top section of Quick Links), I want to rename the heading to “External Quick Links”.

However, I do not want the name change to reflect in the section below where links like Password Reset and System Status are displayed — that section should still show as “Quick Links” or remain unchanged.

Can someone guide me on:
1. Where and how I can rename just the top Quick Links section title?
2. How to make sure the section below remains unaffected?

[YaswanthKurre]

Hi @shrutikheda ,

1st option:

In order to rename your quick links to "External quick links " in esc portal header, you might have to customize the widgets, ServiceNow is using in that header, and it is not recommended to do that as they might be calling widgets inside each widget and might go 3 to 4 levels. So not easy and too much customization for simple task

2nd option :

Edit the Taxonomy Content Configuration name for quick links, ServiceNow has a nobody edit policy for that field. 

link:https://yourinstance.service-now.com/taxonomy_content_configuration.do?sys_id=07f4b6bfe75430104cda66... - adjust to your instance.

So, it is not quick and efficient to rename that. Better leave it as is

Please mark this as helpful and correct if this answers your question.

Thanks,

Yaswanth

[Dharshan N B · Accepted solution]

Hi @Shruthikedha

i have achieved this in My pdi,
By using one of the ways by doing the changes in Employee Center Navigation Widget and do changes in below code.

I have Done this by  cloning the widget and embed the new cloned widget in Employee Center Header and updating the id of newly cloned widget below.

Here is the snapshot of the portal of My pdi.