Report displaying tickets per hour, that sorts newest to oldest

Community Alums
Not applicable

I have a report that displays records created per hour, for the previous 24 hours.  I would like to sort these hours from newest to oldest.  The issue is that if the current time is 1630 (red line), all records in the report with a created hour greater than 1630 are from the previous day.  And if I click to view records created in the 1600 hour it includes records from today and yesterday.  Is there a way to do this?

ticket report.jpg

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @Community Alums , 

 

You can't sort the graph from newest to oldest, as both yesterday and today have a timestamp for e.g. 1400, and yesterday have a timestamp at 2200. If you would like to enhance the visualization, you can utilize below conditions for the main graph:

 

AndersBGS_0-1686291755703.png

 

Afterwards add another dataset in another color where conditions is almost the same except, created should be on today.

 

If my answer has helped with your question, please give a thumb up and mark as accepted solution.

 

best regards

Anders

 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

Hi @Community Alums , 

 

You can't sort the graph from newest to oldest, as both yesterday and today have a timestamp for e.g. 1400, and yesterday have a timestamp at 2200. If you would like to enhance the visualization, you can utilize below conditions for the main graph:

 

AndersBGS_0-1686291755703.png

 

Afterwards add another dataset in another color where conditions is almost the same except, created should be on today.

 

If my answer has helped with your question, please give a thumb up and mark as accepted solution.

 

best regards

Anders

 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Community Alums
Not applicable

Thank you.  Your suggestion looks much better.

ticket report2.jpg