Report module is not visible to an itil user.

[ms_garg]

Report module is not visible to an itil user. User is having the role of ITIL but still he is unable to view the reports and report application.

[Jaspal Singh]

Hi Shivangi,

Did you give a look at the visibility for the module in the modules section.

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[ms_garg]

Yes, that module has ITIL role and User also have ITIL role.

[Chuck Tomasi]

Hi Shivangi,

Take a look at the properties of that application menu using the Pencil icon (Istanbul and higher). If you don't see it, navigate to System Definition> Application Menus.

Open the record and check the roles required to Read it.

http://wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_Modules

[ms_garg]

Yes, that module has ITIL role and User also have ITIL role.