Hello,I'm new in service now and I am trying to enable email notification feature. I am running personal developer instance.When I go to System Properties/Email Properties I see that both Inbound and Outbound email sending is not checked.However when...
Hi Community,I'm trying to design a VA flow. Start and End are date/time. I need to validate the start date must in the future and end date/time must after start date/time. In the VA flow, I use decision, set condition like the Start Date after toda...
Hi , Could you please somebody explain me what is VMO (vendor management office), Is it different from vendor management Below are the scenario* Automate onboarding offboarding process in VMO* Create new app for candidate* Automate contractors PR Cou...
Hello all, A colleague is building a web portal, outside of ServiceNow, which will be displaying some data that resides in our ServiceNow instance (and some data that resides elsewhere) to our end customers. One use case is that the end customer may ...
Is there a way to adjust the Genius Result so that the card provides a link for user to submit in a ticket if they require help finding what they're trying to search?Example: User looking for widgets, but instead of just a simple "No results generate...
I have a client that is interested in attaching a QR Code to hardware within their organization. The QR code should open a catalog item with asset information prepopulated. Has anyone ever done this? if Yes, how?
Hello, I ask for your help.I added a business rule to the application and created a script to get the values of the tables of other applications.However, an error similar to the phrase below appears. Access to api 'setValue(x_cdltd_loaner_req_loaner_...
I have requirement, in CSM/FSM workspace if the case state is moved to closed or resolved, the attachment icon which is visible side bar of the work space should not be visible. Any quick suggestions?
For displaying a Case record in the CMS/FSM Configurable Workspace, we have added the Playbook tab via an Action Assignment (Related Item). This successfully added the playbook tab. However, the order of the tabs are: Details, [Related Lists], Playbo...
Hi All, I would like to insert an approval using a BR. Please let me know how to achieve this. I have a field ABC(glide_list), I want to add the approvers in this field as approvers when a change is completed. Thanks in Advance
Hi Team, I have created a UI builder page and there is a button which triggers the flow. The flow is using API to collect the data from third party and in the end we have a staging table where the record is created per API call. In the staging table ...
Hi Everyone, I have created a workflow for RITM. In this workflow I have to add few modifications: - when 75% of SLA is completed of RITM , then it should change assignment group to another assignment group.- when 100% of SLA is completed of RITM, th...
Hi All, I have a quick question, if in a testing instance, within the email properties the flag "Email sending enabled" is = false, When an email in the log is created, will it display as "send-ready" type? or should show as "sent" type? I assumed it...
Hi,In employee center, we are using order guide i have a onload client script for a certain catalog item.Is there a way to have this script run only when the user is opening the relevant catalog item section. In the choose options section, we have se...
Hello this may seem like a simple question but I cant seem to find the answer. Does anyone know if/how you can add user criteria to a service portal page? I dont want the criteria on the entire portal just a specific page. Thanks
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