Resolved! Script!!
How to Automatically Close Resolved Incidents After 30 Days or older? Thanks
Forum Posts
Advanced User Criteria
Hi all, I am writing a code to group users into a criteria if they are both not a user of groups with the words "Technical Team" in the group title, and their location type is not "X" function eligableUser() { var answer = ''; var user = Gli...
Workspace Notifications for when a case receives an email
Hello. I am trying to figure out how a case knows it receives an email. Example: If I send an email to the subject person via the case, the subject person can reply to that email. The reply is posted in the activity feed for the case. I have a not...
Integration
Hi Team, Requirement is: There is 3rd party Tool 'ABC'. They want to create a ticket in ServiceNow and once created ServiceNow should send the notification to 'ABC' tool. What steps should be followed here? Thanks.
In a condition builder on the user record, how do you dynamically ensure it's the logged in user?
I know if we're building a condition from Incident or Case, we can easily add a condition back to the associated user record by using "is dynamic me" on the user field. When we are pulling data directly from sys_user instead of a task table, how do w...
Send KB articles from ServiceNow instance to different system (like Azure or anything else)
The requirement is to send all the KB articles (including attachments) from the ServiceNow instance to any other system (like Azure or any other system).How to achieve this?What meta data or fields from the Knowledge base table we can send?How to sen...
ServiceNow integration for Event-Driven Ansible
I am trying to test out this integration using the Personel Developer Instance. I cannot seem to find this in any of the plugins. Is this actually available? Here is a link to the announcement: ServiceNow Integration for Event-Driven Ansible
Passing Worknotes to 3rd party
Hi I have a catalog item, when RITM is approved it is assigned to a 3rd party servicenow, my requirement is to pass the details of a variable set as a comment or work note.I have given a condition as whenever 3rd party ticket field changes. the comm...
AWA work item being cancelled immediately instead of staying on queued state
Hi All,We’re facing an issue where, upon creating a new HR Case, the associated AWA work item is immediately changing from 'Queued' to 'Cancelled' with the reason 'Disqualified from service channel.' This occurs despite the service channel conditions...
NIC field showing empty for some IP records in the cmdb table
Hello Experts,There is an issue with my CI that the IP doesn't get populated. The reason behind that is that there are some records in the IP address table which have empty NIC fields, which is why the CI is not populated for that IP address (when NI...
Configure CAB
I need to configure CAB The requirement is:CAB meetings should schedule every wednesday's 6.30pm to 7.30pm and notification should send to the cab members before the meeting date and during each wednesday's meeting discussions should focus on changes...
View duplicate CIs in CMDB Workspace
Hi all good day! Is there a way to control part of CMDB Workspace like Important Actions where a specific Group or CI owner can view ex. Duplicate CIs of Computer only? I have tried ACL but not yet working. Any help would greatly appreciated. Thank y...
Stuck on Modify and Share the Incident Management Dashboard Lab
I am not able to perform the following steps:The New incidents by Priority widget on the Incident Overview may be empty/showing no data. This is likely due to the fact that you have no recent data. Edit the New incidents by Priority widget to report ...
Can we create field dynamically in the target table while importing data through attachment?
The computer processing team needs to automate the process of inputting computer device data. As a ServiceNow developer, the objective is to create an automated solution to simplify this data entry process. This solution should handle dynamic data in...
Resolved! Copy all the variables and its values while converting from RITM to INC
Hi Team, There is a requirement for me to create an UI Action which converts RITM to INC.So, I created an UI Action on RITM table and a Script Include.Now the ask is to copy all the variables of the RITM to the description of the Incident. I am tryin...