Hi everyone, I am building an automated VM provisioning request. Basically, an employee will submit a catalog item request that can be for requesting one to many server builds. Then once the automated provisioning is completed, the server(s) informat...
Hi, I have a scenario where user opens an RITM to view details, then, when navigating away they receive (one of) the following pop-up warning even though the user has not changed anything: I have been able to replicate the issue (only appears to hap...
We are getting this ServiceNow error in our File Intake. Anyone have an idea what it is? I checked the logs; I saw messages that imply it's a ServiceNow malfunction - Error Handling attachment: class org.mozilla.javascript.MemberBox cannot access cla...
Hi Everyone, Ihave a test suite in the Global Scope but I need to change the whole test to another scope, for what I saw this would imply changing the XML for every step of every test into the test suite which is not very practical. Do you know if th...
Good afternoon everyone, how are you? I have a variable 'hostname_serial_number'of type list collector. The user can select more than one value (as expected for this type of variable), and I need to get only the first value through a client script, u...
Is there any way to change the variable values that were originally chosen AFTER submission?Example: Fulfiller chooses IPhone and the color blue after android has already been submitted.
Hi All, We have made a after BR behave like an async BR , by calling a event in the after BR and then that event calls a script action however the BR is written on sc_task table and the update is happening on audit task table but since it was takin...
I'm looking for a way to create a report of RITMs where the owner of the RITM does not own any of the catalog tasks (SCTasks). I tried using [sc_req_item] as the table and dot walking to assigned to and that didn't work. I tried from the RITM and T...
Hello,Not able to troubleshoot below scenarioCreated below email scriptAdded to email template which is used by "Approval Request" Notification. Notification is working fine , but my variable cost is not showing in email notification when it goes to ...
Hi All, We are limiting the attachment size with the below script in ServiceNow incident table.(function executeRule(current, previous /*null when async*/) { var grInc = new GlideRecord('sys_attachment'); grInc.addQuery('table_name',"incident"); grIn...
Hi , I have tried to add background image to homepage search container in service portal. I could see that related container is getting added to the update set but it is not reflecting into the other instance if I move the update set
Hello Experts,I have noticed one behaviour in next experience. So when we try to open flow record from preview button, instead of opening that flow record it is redirecting to workflow studio homepage. refer the below attached screenshots:1. This is ...
I created a report based on a database view and added it to a dashboard. Now, I want to filter the report based on the Name field, which is a string field (not a reference field). However, interactive filters are not working for this field.How can I ...
As a change user i would like to restrict pulling the following CI relationships in Impacted Service tab: after filling and saving the change request form.1. Scans::Is Scanned By
I need to populate an import set through script, mark the rows up with additional values looked up from elsewhere, and then run a transform to push the result into the target table. (Of course I could script all of this, but that's what the map is fo...
