Requestor should see the assigned to on portal in ticket details

[Vedant]

Hello Folks,

Requestors should be able to see in future which person is handling the ticket for scoped app.

Assigned to can be shown on the portal under details of tickets.

Thanks,
Vedant

[Dr Atul G- LNG]

Hi @Vedant  

It is not a good or best practice. If you show assigned to user name on portal , requestor start approaching to assigned to which is not  a good way.

It has impact on agent performance as well. So think mate 🙂

if still want

need to clone the widget.

[Vedant]

Hello Atul,

Thanks for response.
I know the impact but for ease I want this functionality
please guide me how to achieve this

[Dr Atul G- LNG]

Hi @Vedant  

You want here

Check here