Resend approval email if it has not been approved after 24 hours
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11-29-2017 01:23 PM
I need to re-send an approval email if it has not been approved/rejected after 24 hours.
I have an approval notification that is sent when a record is inserted or updated. The notification is NOT triggered by an event. The problem is, I cannot figure out how to re-send the SAME email 24 hours if state=requested on the sysapproval table.
WORKFLOW:
NOTIFICATION:
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11-29-2017 01:28 PM
Workflows aren't the best way to accomplish this and a scheduled job can easily do the trick. You may want to look at ctomasi's Scriptless Scheduled Jobs solution for an easy way to solve this:
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11-29-2017 01:43 PM
I was hoping I wouldn't have to re-build the workflow since we're in the middle of a SOX audit that's spitting out an average of 3000 email approvals every day.......
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11-29-2017 01:49 PM
Sorry for the confusion, you absolutely don't need to touch the workflow at all. A scheduled job will evaluate your condition of approvals not approved within X hours and resend the emails. This is outside of the workflow which should help. Any type of recurring situation is best handled in scheduled jobs.
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11-29-2017 01:56 PM