Resend approval email if it has not been approved after 24 hours

[bradschamerloh]

I need to re-send an approval email if it has not been approved/rejected after 24 hours.

I have an approval notification that is sent when a record is inserted or updated.   The notification is NOT triggered by an event.   The problem is, I cannot figure out how to re-send the SAME email 24 hours if state=requested on the sysapproval table.  

WORKFLOW:

NOTIFICATION:

[Michael Ritchie]

please see harshinielath's example below.

[harshinielath]

What that scheduled job does is:

Everyday at 8:00 am,It checks the state of the approvals generated.If the state is 'requested' and is not updated in last 48 hours , it triggers an event which sends the email notification to the approver. So,you need to trigger the event to send an notification.

[Santhana Rajhan]

Hello Brad,

Check if this works for you. Note: Connect the "Notification" back to "Timer" and check if the email is triggered again after another 24 hours, when the ticket is not approved.

[Michael Ritchie]

While this will send out the email after the first 24 hours, what if another day passes, this solution won't work.   Also workflows are designed to only execute a certain number of activities before terminating.   This is a setting in the workflow properties, but the best solution is really a scheduled job.

[Santhana Rajhan]

Got you!