Resend approval email if it has not been approved after 24 hours

bradschamerloh
Kilo Expert

I need to re-send an approval email if it has not been approved/rejected after 24 hours.

I have an approval notification that is sent when a record is inserted or updated.   The notification is NOT triggered by an event.   The problem is, I cannot figure out how to re-send the SAME email 24 hours if state=requested on the sysapproval table.  

WORKFLOW:

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NOTIFICATION:

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11 REPLIES 11

harshinielath
Tera Expert

I had the same requirement and did a scheduled job:


see the screenshot below


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Bit of a newbie here with any sort of scripting, so I'm going to be abusing these forums.

We are wanting to do similar, but having the reminders re-send after 1 week, then again after 2 weeks. If, after being active and not approved or rejected after 4 weeks, we want to be able to close the ticket.

So would literally just be sending the reminder twice. Would a scheduled job be best here, and setting a timer in the workflow to close the ticket if not approved/rejected after 4 weeks? Or just setting two timers in the workflow itself?