Reset Notification Preferences

Alex Ng · ‎08-08-2016

Hi all,

I have a user that has disable a number of notifications received from the Notification Preferences from the his/her own User Profile.

Now, we wanted to add back the default ones in. Is there a way to reset this so all notifications that came from the system will send to this user instead of adding in one by one of the of the notifications that was removed from the preference?

Please advice.

Thank you.

marcguy · ‎08-08-2016

If you go to this table, cmn_notif_message

https://xxx.service-now.com/cmn_notif_message_list.do

here is every preference stored for every user that has been sent a message, so you could find just that users records and change them all back to TRUE, or if you are allowed to(or raise a small change request ), i.e. because it's in PROD, you could delete just that users preferences it will basically start from afresh and just create a fresh one every time they are sent a different notification, so just like starting from new.

Marc

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Priyal Bhardwaj · ‎02-27-2023

@Snehal Khare were you able to disable your new notifications by default for the users? If so then please share how you achieved this.

paulinabednarik · ‎06-05-2018

Hi guys,

I've got a user who wants to switch off a notification, but he gets below error message. Which ACL should I check then? Thanks!