Response Templates not showing embed pictures

[IC2]

Hi All,

I am facing some issue with the response template functionality in ServiceNow.

It seems the pictures embed to the template only displays to the person who created the template. If someone else use the response template, the pictures does not appear.

For example, here we can see the template looks fine when I use it:

But when someone else use it, the picture does not display:

Any help would be appreciated.

Thank you,

Greg

[dave_edgar]

has the image been uploaded to the image table?  I suspect it is just local to the user and not the whole system.

[IC2]

Hi Dave,

I can see the picture in the "sys_attachment" and "sys_attachment_doc" tables. Should it be in some other table?

Thank you

[dave_edgar · Accepted solution]

Hi

You should look at getting the image on the db_image table.  Then insert the image from that table on your template.  It should give you some html string to insert the image.

Hope that helps.

[IC2]

Thanks Dave,

The solution you propose works good in my developer instance. Nevertheless, the db_image table is restricted to just system images in my company.

I appreciate the ideas you provided.

Thank you,

Greg.