Response Templates not showing embed pictures

[IC2]

Hi All,

I am facing some issue with the response template functionality in ServiceNow.

It seems the pictures embed to the template only displays to the person who created the template. If someone else use the response template, the pictures does not appear.

For example, here we can see the template looks fine when I use it:

But when someone else use it, the picture does not display:

Any help would be appreciated.

Thank you,

Greg

[dave_edgar]

Hi Greg D

Did the previous reply did help you resolve please set as correct answer.

Dave

[Ankita Bisht]

Hi Dave,

Can we also do the same with videos? I have a requirement where user wants to add video to the response template

Thanks