Restrict Access to Incidents Based on Role

[Randy33]

I'm trying to restrict access to incidents assigned to a specific assignment group to users unless they have a specific role.  I'm trying to you a before query business rule but not having much luck.  Does anyone have a good document explaining how to setup?

[Bert_c1 · Accepted solution]

I tested the following BR (restricts incident with assignment group "Software" to users without the 'incident_manager' role. May work for you for you role and group.

[Randy33]

Thank you - I was able to use your logic to resolve.

[Bert_c1]

I'm glad I helped.  Please close this thread by Accepting Answer here.

[faisal_waryum]

@Randy33 

you can set up a group config. I have done something similar where i wanted users with X role to be able to do an override on line manager requests, i set up a new group, with group config and BR

How i did it was: 
group - within the group we have a config set up - so that only users with X job title will have access
business rule - which is on the sysapproval_approver table

my business rule 

Let me know if this helps 🙂