Restrict use of Retired and Non-Operational Service Offerings on Incident,Requested Items, Problems

[suuriyas]

HI Community,

Currently the Retired and Non-Operational Service Offerings can be tagged to the Incident,Requested Items, Problems and Change forms which should be restricted as it defies the logic of active service offerings.

How can we achieve this the service offering is OOB Field and in the ref qual there seems a script in it

[Dr Atul G- LNG]

Are you saying that a user can select a retired offering, which you don't want to be selected? If that's the case, you need to add another attribute to the offering status

https://www.servicenow.com/community/developer-forum/i-have-to-remove-non-operational-ci-s-from-all-...

https://www.servicenow.com/community/devops-forum/how-to-fix-reference-qualifier-to-only-show-active...

[suuriyas]

HI @Dr Atul G- LNG ,

I tried like this but it is not working still i can able to add non operational and retired offerings

javascript:'operational_statusNOT IN2,6^parent='+current.business_service;

[Dr Atul G- LNG]

Hi @suuriyas 

You are doing this on the task table but you need to do this on incident - dictionary override 

[suuriyas]

HI @Dr Atul G- LNG ,

Tried the same but it did not worked

javascript:(!gs.nil(current.business_service)? 'operational_statusNOT IN2,6^parent='+current.business_service: 'u_for_classification=it');