Retrieve special instructions on request via script

[Brian Hofmeiste]

Is there a way to grab special instructions from the request container and apply it to comments of the requested item? For example:

current.comments = current.parent_request.special_instructions 

thanks! 

[Brad Bowman · Accepted solution]

You shouldn't ever need to do a GR on sc_req_item to retrieve the current record, because the current record is what the workflow is running on.  I added a one line Run Script activity as the first activity following Begin, and this worked for me:

current.comments.setJournalEntry(current.request.special_instructions);

Just using current.comments = didn't work in this case, but I knew the special_instructions were getting picked up correctly by adding a logging line

workflow.info('SI ' + current.request.special_instructions);

then viewing the log via the Log tab on the Workflow Context Related Link on the RITM.  The workflow runs on the sc_req_item table when the record is created, which is after the sc_request (REQ) record is created, so I've never experienced any trouble with retrieving or updating any fields on the RITM or REQ records right off the bat.

[Brian Hofmeiste]

Well Brad... you got me on this one 🙂  I don't know why it wasn't working before but it's working now.  I suspect I had something else breaking the code because your example worked.  Thanks!