Retrieve value from Response.getBody() in JSON

[manish123]

Hi All,

In REST integration, we are getting Response.getBody() with lots of fields and values respective to it. However, i would like to get some specific value from that Response.Could anyone please let me know how to get that? I tried with decode and Parse but still in log its displaying undefined.

[Chuck Tomasi]

If u_jira_sys_id is a reference field, and jsonObject.summary contains "testing please ignore", you're going to have issues. The reference field expects a sys_id.

Under the assumption that it is a reference field AND there's a table somewhere that has a record with a display value "testing please ignore", then you can set the sys_id on the reference field, effectively "pointing" the reference field to the record with that display value using the setDisplayValue() method.

Ex:

var prbNumber = "PRB0001001";
// Update the problem this incident points to
current.problem.setDisplayValue(prbNumber);

If it's simply a string to hold a guid from another system, that's OK. Please clarify.

[bhuvanag]

Its a string Field. and below is something i see in syslog

[manish123]

Hi Chuck,

Thanks for your response. But here i would like to develop PUT method. And whenever any work notes change in either instance's incident, it will gets passed to other instance's incident.

[Chuck Tomasi]

Sounds pretty basic to me. Use the REST API Explorer to build and test your content. When you are ready to tie it to a business rule, click the ServiceNow link to view the code snippet and get started with the code.

Getting Started with REST - ServiceNow Wiki

REST API Explorer - ServiceNow Wiki

REST API  

[manish123]

Hi Chuck,

As I was trying to push work notes update from one instance to another by clicking on Update button . Through this UI action, I am calling script action through event queue and below is the code:-

try {

var r = new sn_ws.RESTMessageV2('Test API', 'put');

gs.log('Called till here');

r.setRequestBody("{\"work_notes\":\"This is Test 2\"}");

var response = r.execute();

gs.log('Instance B Update ');

  }

catch(ex) {

var message = ex.getMessage();

}

The End point has been setup to the Instance A's API. Which i don't think i would need to define explicitly here. But its just printing the log message however not updating the linked incident in Instance B.

Could you please let me know what I am missing & what needs to correct?

Thanks in advance!!!