Returning a string, object or an array from script include gives value undefined

[moni170]

I created an onchange Client Script on Configuration item field of incident table. Used GlideAjax and Script-Include.

The script include returns the company, manufacturer and the asset_tag value of the configuration item being selected.

But somehow it's returning undefined.

I tried using array, object and string as well to return the value from the script include but still the same result.

I even tried to match the sys_id instead of the name field.

I'm attatching the screenshots of Client script, script include and the output here.

Looking forward for the solution.

Thankyou.

[Sandeep Rajput · Accepted solution]

@moni170 Here is the source of your issue.

Please try updating your code as follows and see if it works for you.

cmdb: function() {
	var obj = ‘’;
	var ab = this.getParameter(‘sysparm_ci’);
	var gr = new GlideRecord(‘cmdb_ci’);
	gr.addQuery(‘sys_id’, ab);
	gr.query();
	if (gr.next()) {
		obj = obj + gr.manufacturer.toString() + ',' + gr.company.toString() + ',' + gr.asset_tag.toString();
	}

	return obj;
}

Hope this helps.

[Sohithanjan G · Accepted solution]

Hey @moni170 , 

you are missing .next() in script include. Please correct it