Reusing a Choice List

[davidlambermont]

Brand new to ServiceNow - long time ServiceCenter developer.   We probably need our own support group...

Anyway, I'm playing around in the public sandbox, and I can't seem to follow the instructions for reusing a choice list by referencing another table/field.   I can select a Choice table from the list, but I can't get a list of fields to display.   Doesn't seem to matter which table I reference (even listing task, which I know has plenty of lists).   Should be the simplest thing ever, but I can't get it to work.

Possibly a related question...   What is the difference between defining a new field as "string", and then adding choices, or defining it as "choice" and adding choices?  

[Daniel Slocum]

Hi David,

I have a SN Tech Support Incident open for this issue.   At present, we've discovered the functionality works fine in Eureka and Fuji.   However, it does not work on a Fuji instance upgraded from Eureka. I have not tested it on any other version and I don't know if Tech Support has either.

[davidlambermont]

Thanks!   Since I'm a newbie, I just assumed I didn't know what I was doing.

I did find that after selecting a Choice Table, then doing a Configure Dictionary on the Choice Field and removing the attributes allows it to work as expected.   I don't pretend to completely understand what those attributes are supposed to do, but they are causing it to not work.

[Daniel Slocum]

You're doing fine David.

        What attributes did you remove?

[davidlambermont]

This is what was there:

fieldChoicesScript=DictionaryChoiceFields,show_field_names_on_label=false

Deleted all of that to see what would happen.   Worked as expected.   Of course, that begs the question "WHY" did it work as expected.