Revert/rollback previous version on DEV instance of customize application

Jack
Tera Guru

Hi Team,

I have to face an issue related to development for customized application. And I have no idea how to do this except redo/rework .

DEV stack as below

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When I develop from V1.0.1 (add new feature for this app), there are some mistakes and I want to revert/rollback version v1.0.1 (before making change).

How can I revert/rollback previous version on DEV instance?

Or any best practice I should follow to apply for this case in the future.

3 REPLIES 3

Anshu_Anand_
Kilo Sage
Kilo Sage

You want to rollback to previous version of your entire development instance or some tables?

For this you need to raise a HI ticket to rollback to the version you want.

There are snapshots of your entire instance for last 28 days which are kept as backup if something wrong happens to your present instance. 

How is data backed up, and how often?

For production instances, data is backed up to disk within that instance’s data center pair. Sub-production instances exist in and are backed up to a single data center only. Full backups are taken weekly, with incremental backups made daily in between.

How long is backed up data kept?

Backups are maintained for 28 days

Does ServiceNow take tape backups offsite?

Data is backed up to disk, not tape, and remains within the data centers. Production ServiceNow instances are backed up in each data center in a regional pair, each location providing offsite backup storage for the other.

Can customers restore data if they need to?

Customers can restore data if they need to. However, the Advanced High Availability (AHA) Architecture means that restores are only relevant in specific situations, e.g. if a customer accidentally deletes data from an instance. Individual items such as tables or fields can be restored from within the platform. Customer Support can assist in the very rare situation where an entire instance needs to be restored as a last resort

 

attaching reference

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...

 

Hope this is helpful

Regards,
Anshu

Thank you for your information, Anshu!

But in my case, I just want to revert/rollback for specific 1 customize application (not entire development instance).

I'm wondering if Service-Now platform has a feature to allow user can select and revert specific version from SN's application repository on DEV instance.

Ct111
Tera Sage

Hi Jack,

 

Did you got any success in rollback to previous version in scoped application (in case of connection with git repo) ?

 

Because I can't find any docs that showcases if we are on 1.6 version (latest verison) and if we want to revert to 1.5 (old version) .

 

This process is easy in update set scenario but dont know why servicenow haven't provided anything for this ?