RITM and REQ workflow context clone

Rooma1
Tera Contributor

‎03-16-2024 01:31 AM

Hi All,

 

Can anyone please tell me, how can we get the workflow context of the RITM and REQ tickets, cloned from one instance to another??

 

While cloning the Prod env to non-prod, workflow context table and the email table didn't get cloned.

Can someone please suggest?

 

Thanks,

Rooma

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Anand Kumar P
Giga Patron
Giga Patron

‎03-16-2024 03:28 AM

Hi @Rooma1 ,

Refer below link 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724419 

 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand