special catalog items

Go to solution
merlaudp
Giga Contributor

‎03-15-2024 03:38 AM

I need to "flag" some special catalog items, in order to exclude tickets posted with them from our standard reports. Such special item could be used for example to track the activity of a team. Its performance does not need to be measured. Which field/attribute of a catalog item should I use to "mark" them as special ? Thanks 

0 Helpfuls
  • 224 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-16-2024 02:34 AM

Hi @merlaudp 

 

You can use the tags on that catalog item and while creating a report you can that tag as a filter. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

1 REPLY 1

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-16-2024 02:34 AM

Hi @merlaudp 

 

You can use the tags on that catalog item and while creating a report you can that tag as a filter. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************