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03-15-2024 03:38 AM
I need to "flag" some special catalog items, in order to exclude tickets posted with them from our standard reports. Such special item could be used for example to track the activity of a team. Its performance does not need to be measured. Which field/attribute of a catalog item should I use to "mark" them as special ? Thanks
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03-16-2024 02:34 AM
Hi @merlaudp
You can use the tags on that catalog item and while creating a report you can that tag as a filter.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
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- Subscribe to RSS Feed
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03-16-2024 02:34 AM
Hi @merlaudp
You can use the tags on that catalog item and while creating a report you can that tag as a filter.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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